Frequently Asked Questions (FAQ)
What the heck is hydroponics?
Usually, we grow plants in soil. No surprises there. It seems pretty necessary, right? Hydroponics is growing without soil.
You’re probably thinking, "But wait, how will plants get there nutrients and water? They need soil!”. You’re right, plants do need nutrients and water, but we can provide that to them dirt free by soaking the roots in a nutrient and water mixture. Hydroponic systems let us do that.
And guess what? Plants love it! Hydroponically grown crops grow faster, can be grown more densely, and are just as happy and healthy as their brothers and sisters that grew up in soil.
But why bother? Well, maybe you live somewhere that doesn’t have good year round weather for growing plants, now you can grow indoors with your hydroponic system and always control the climate. Maybe you live in a city and don’t have a backyard to garden in. Hydroponics lets you bring it inside. Maybe you’re a farmer and the more you can grow the better you can provide for your family. Plants grow more quickly in hydroponics systems. There are so many great reasons to start growing with hydroponics.
We live on a beautiful planet and it’s amazing what grows right out of the ground. But, not all of us have access to the soil necessary to start a garden. Hydroponics opens up the door for anyone to start growing anywhere!
How will I know you received my order?
We will send your an order confirmation via email once we receive your order. It will show what you ordered and the total order amount, pretty standard!
Do I have to pay tax?
We charge sales tax for all orders coming out of North Carolina (since that is where we’re based), if you live anywhere else in the beautiful US of A then you’re in luck - your order is tax free.
How can I make a change or cancel my order?
If you need to change or cancel an order please email us at firstname.lastname@example.org . We will get you sorted out right away.
How long will it take for my order to ship?
Provided your order is in stock, we will ship it within five business days from the day it is placed. If for some odd reason we aren’t able to get it shipped by then, we will contact you.
The one exception is our grow cabinets. These are made to order right out of California and can take 2-3 weeks before they ship. Just hang tight, they're worth the wait :)
Will I be able to track my order?
Once your order is shipped from our warehouse, we will send you an email containing the tracking information. If you have any questions or concerns just email us at email@example.com. We’ll take care of you.
Do you offer discreet shipping?
Yes. You get it automatically, no need to pay extra or make a special request.
I found the same thing on another site for cheaper!
That's not a question, but shopping with us means you always get the best deal. Check out our price match guarantee.